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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Hanna Lonska

Hanna Lonska

May 6, 2025

5  out of  5
rating by Hanna Lonska
"I want to express my deep gratitude to Jenna for her help in arranging car insurance. Despite the fact that I do not speak English very well, she is always patient and polite, and answers all my questions immediately. It is very easy and pleasant to communicate with her. In general, I am very glad that I found this insurance company. Thank you guys for your work and help!"
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Ty Morgan

May 1, 2025

5  out of  5
rating by Ty Morgan
"jenna has provided me with very prompt and professional service since I started working with her- looking forward to doing biz"
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Briana andrea Middleton duncan

April 30, 2025

5  out of  5
rating by Briana andrea Middleton duncan
"Brandi was such a good agent I appreciate her so much thank you for everything 🙏"
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Michelle Bergeron

April 28, 2025

5  out of  5
rating by Michelle Bergeron
"Worked with Jenna today! So easy to get what I needed. She was very sweet and professional! I’ve been a customer for many years and would never consider leaving."
We responded:
"Thank you, Michelle, for your wonderful feedback! I'm glad to hear that Jenna made your experience smooth and pleasant. Your loyalty over the years means a lot to us, and we're here to assist you whenever you need. Feel free to reach out anytime!"
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Susan Thompson

April 28, 2025

5  out of  5
rating by Susan Thompson
"I’ve been a customer for nearly 40 years. When I have questions, I’m always answered. Jenna has been very helpful with my most recent questions."
We responded:
"We're honored to have had your loyalty for nearly 40 years, Susan! Thank you for sharing that Jenna was able to help with your recent questions. It’s always a pleasure to assist you, and we’re grateful for your continued trust in us. "
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Angela Herron

April 28, 2025

5  out of  5
rating by Angela Herron
"Always excellent service! Fast and efficient!"
We responded:
"Hey, Angela! Thanks so much for taking a moment to let us know you’re happy with our fast, efficient service. We look forward to helping you again!"
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Denise Adler

April 25, 2025

5  out of  5
rating by Denise Adler
"Brandi is the best!!"
We responded:
"Thank you, Denise! I'm happy to hear that Brandi made such a positive impact. We're grateful to have her on our team. If you ever need assistance or have questions, feel free to reach out!"
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Shon Kirchner

April 25, 2025

5  out of  5
rating by Shon Kirchner
"Great experience all around, very knowledgeable about all types of insurance. Ranging from auto,boat,house,and business insurance and more!! I highly recommend state Farm to be your #1 source for any type of coverage needed at a great price!⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you, Shon, for sharing your positive experience! I'm glad to hear that you found our team knowledgeable across various insurance types of coverages. Your recommendation means a lot to us. If you ever have more questions or need assistance, we're here to help!"
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Michelle Woosley

April 24, 2025

5  out of  5
rating by Michelle Woosley
"Michael Nickas and team have been my agency for decades and I entrust them with all of my important policies and life decisions!"
We responded:
"Thank you, Michelle, for your continued faith and support over the years! I'm happy to know that you rely on us for your important policies and life decisions. If you ever have any questions or need assistance, please feel free to reach out. We're here to help!"
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Greg Broughton

April 24, 2025

5  out of  5
rating by Greg Broughton
"Very responsive to my questions regarding homeowner's and vehicle insurance. Rates were very competitive. Jenna has been great to work with and answered all my questions We were in the process of purchasing a new vehicle and Jenna got back to us right away with a new quote within 1/2 hour. We bought vehicle and Jenna sent all the necessary information on the new car. She’s been very efficient and easy to work with. I just love this insurance agency."
We responded:
"Thank you Greg, great to see your review. Have a nice weekend, Michael"
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Amy Broudy

April 22, 2025

5  out of  5
rating by Amy Broudy
"I have been with Michael Nickas, State Farm insurance agency for many years, and the staff is always excellent when it comes to service & assistance! However, I must point out Brandi Boatright, who is absolutely phenomenal and exemplary in every way! She goes beyond the call of duty to help me with any questions or concerns I may have. Her outstanding knowledge and calm personality make it a pleasure to work with her! Kudos to Brandi Boatright & Michael Nickas Statefarm!⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Thank you for your wonderful feedback, Amy! I'm delighted to hear that you've had such a positive experience with our team over the years. Brandi truly is exceptional, and we're grateful to have her as part of our office. Your kind words about her dedication and knowledge mean a lot to us. If you ever need further assistance or have more questions, we're here to help!"
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Stan King

April 18, 2025

5  out of  5
rating by Stan King
"Jenna is very polite, helpful and good at her job!!"
We responded:
"Stan, thank you for sharing your experience! I'm happy to know that Jenna's politeness and helpfulness made a positive impact. We're grateful to have her on our team. If you have any questions or need any other assistance, feel free to reach out!"
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Dana Dunn Santori

April 17, 2025

5  out of  5
rating by Dana Dunn Santori
"Customer service is top notch!!! Each and every time!!!!"
We responded:
"Thank you, Dana, for your wonderful feedback! I'm glad to know that our customer service consistently meets your expectations!"
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Lynn H

April 16, 2025

5  out of  5
rating by Lynn H
"Jenna was so pleasant to work with when I added my boat to my insurance. She got me the binder same day with no delays allowing me to pick up my boat on time. I like how someone always answers when I call and everyone is so helpful."
We responded:
"Thank you, Lynn, for sharing your experience! I'm glad Jenna was able to assist you promptly with your insurance. It's wonderful to know that our team's responsiveness and helpfulness made a positive impact. If you have any more questions or need assistance in the future, feel free to reach out anytime!"
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Aretha Sampson

April 15, 2025

5  out of  5
rating by Aretha Sampson
"I am so happy to have connected with Mr. Michael Nickas. I was so stressed trying to research good affordable auto insurance. Michael returned my call and within moments my stress was alleviated. I not only got the best auto policy from the #1 insurance company, but a great deal on a renters policy. Thank you for your help Mr. Nickas."
We responded:
"Thank you, Aretha, for sharing your experience! I'm glad we could help ease your stress and find you the best policies. If you ever have more questions or need assistance, feel free to reach out. Your satisfaction is important to us!"
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Nabila S

April 15, 2025

5  out of  5
rating by Nabila S
"Jenna been on top of my payments and made sure it was done today instead of three days ago. She set it up automatically payment for next six months. Jenna Does her job very well and she’s very prompt with her work thank you very Jenna all your help"
We responded:
"Nabila, Thank you for your wonderful review! I'm glad to hear that you found our service thorough and enjoyable. It's always a pleasure working with customers like you. If you need any further assistance, feel free to reach out anytime. - Michael Nickas - State Farm Insurance Agent, Jacksonville, FL"
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Robyn Pape

April 15, 2025

5  out of  5
rating by Robyn Pape
"Great customer service from all the staff that I have talked with. They are always friendly and always there to help resolve my issues in a timely manner. They are mostly the main reason I stay with State Farm. Thank you for all you do! Jenna orrell help me right away with updating my info since I have issues logging in my app to make sure my drive safe is up to date. She worked in a fast and professional manner. Thank you Jenna for your help. ☺️"
We responded:
"Thank you, Robyn, for your wonderful feedback! I'm happy to know that our team, especially Jenna, has been able to assist you promptly and professionally. It's great to hear that our customer service is a key reason for your continued support. If you ever need further assistance or have any questions, feel free to reach out. We're here to help!"
Profile photo of Anthony Toledo

Anthony Toledo

April 14, 2025

5  out of  5
rating by Anthony Toledo
"Jenna Orrell is very professional and is always helpful when I have a question."
We responded:
"Thank you, Anthony, for sharing your experience! I’m happy to know that Jenna’s professionalism and support have made a difference for you. If you have any more questions or need anything in the future, feel free to reach out. We’re happy to assist!"
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Ron Daniel

April 14, 2025

5  out of  5
rating by Ron Daniel
"Jenna was professional, friendly and efficient and concerns resolved in minutes. I've been your member for many years and have always had a flawless experience. Thank you, M Wilson"
We responded:
"Thank you for your kind words and continued support over the years! I'm happy to hear that Jenna was able to assist you efficiently and professionally. It's wonderful to know that your experiences with us have been flawless. We're here for any other insurance needs or questions you may have!"
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B Ca

April 10, 2025

5  out of  5
rating by B Ca
"Michael and State Farm are amazing, I received the best quote and more coverage than any other agency 5 stars all the way"
We responded:
"Thank you for your wonderful feedback! I'm happy that you found our quote and coverage to be the best. If you ever have any questions or need further assistance, feel free to reach out. We're here to help!"
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chris lynch

April 8, 2025

5  out of  5
rating by chris lynch
"I inquired on line about car insurance in Florida about 4 months ago. Matt answered my request but I told him I wouldn't be ready until April. Sure enough I received a call from him today, 4/8/2025 with a fair price for what I need."
We responded:
"Thank you, Chris, for sharing your experience! I'm glad Matt was able to follow up with you at the right time. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Jim Davis

April 7, 2025

5  out of  5
rating by Jim Davis
"Have had the pleasure of doing business in the past with Lisa Kaminski. She is extremely professional, knowledgeable, and always follows up with her clients very promptly. She will be a valuable asset to your organization and I look forward to working with her again soon."
We responded:
"Thank you, Jim, for sharing your experience with Lisa Kaminski! I'm happy to hear about the professional and knowledgeable service she provided. Lisa is indeed a valuable part of our team, and we're glad to have her. We look forward to assisting you again soon!"
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Stephen Mogavero

April 5, 2025

5  out of  5
rating by Stephen Mogavero
"Matt Ivantsov helped me figure out what my coverages are and my options. Also discussed additional policies that could be beneficial to my situation which is appreciated he’s goated"
We responded:
"Thank you, Stephen, for sharing your experience! I'm happy to hear that Matt was able to assist you in understanding your coverages and exploring additional options. It's great to have him as part of our team. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Art D

April 3, 2025

5  out of  5
rating by Art D
"Brandi is helpful, responsive and always has a cheerful disposition when you talk to her over the phone."
We responded:
"Thank you, Art, for sharing your experience! I'm happy to hear that Brandi's helpfulness and cheerful nature made a positive impact during your interactions. Our team is here to assist you whenever you need."
Profile photo of Steve Iacopetti

Steve Iacopetti

March 31, 2025

5  out of  5
rating by Steve Iacopetti
"Had an issue with a third party that needed TO SEE for proof of renters insurance, Brandi Boatright quickly helped resolve the issue...I received an e-mail within minutes giving proof of the insurance. I highly recommend the office of Michael Nickas for insurance."
We responded:
"Thanks for the kind words, Steve! We’re happy to hear Joy was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"