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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Paphides

April 17, 2026

5  out of  5
rating by Brian Paphides
"Jenna has been instrumental in managing several policies for our family members. Her efficiency is remarkable, and she consistently provides a high level of personal attention. Even when she’s busy, I always feel like a priority. We truly appreciate her hard work and dedication."
We responded:
"Wow, thank you for the 5-star review, Brian! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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JB

April 16, 2026

5  out of  5
rating by JB
"Allison was very friendly and got back to me quickly with the info. I requested"
We responded:
"Hi, JB. We’re so glad you took the time to provide us with feedback. We try our best to provide exceptional customer service and if we fall short, we’d love the opportunity to remedy this situation. Please reach out to our office at any time."
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Kylie Corbett

April 14, 2026

5  out of  5
rating by Kylie Corbett
"Allison was amazing! She was able to help me switch my auto insurance over from South Carolina with ease. She even helped me adjust my coverages to make my monthly payment as close to what I was paying previously. I highly recommend working with her for all your insurance needs!"
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Lisa Wisham

April 9, 2026

5  out of  5
rating by Lisa Wisham
"We always work with Erin and she takes care of us. She’s always a email or phone call away. Goes above and beyond to take care of anything. We appreciate her."
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Michael Groger

April 7, 2026

5  out of  5
rating by Michael Groger
"Dominic reached out to see if I was interested in a new policy the day I was about to renew my Progressive account. He had perfect timing and a better price. He added renter's insurance and still lower than P. Thank you for reaching out. Happy to be back with State Farm and Mr. Nickas' office!"
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Steve Iacopetti

April 3, 2026

5  out of  5
rating by Steve Iacopetti
"Had a bump in the road with previous auto insurance, was able to speak with Justin Zimmerman who offered me a good deal. I highly recommend the office of Michael Nickas for insurance. 4/3- Jenna was understanding and knowledgeable with my inquires RE:a refund scheduled for me, She has a great phone presence."
We responded:
"Thanks for the kind words, Steve! We’re happy to hear Joy was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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vladimir philippe

April 2, 2026

5  out of  5
rating by vladimir philippe
"Was a pleasure working with michael"
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Ellen

April 2, 2026

5  out of  5
rating by Ellen
"Randi the office manager is very good. She knows her stuff and very helpful."
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Ronnie Hayes

April 1, 2026

5  out of  5
rating by Ronnie Hayes
"Michael Nickas has been my agent since 2002. The professionalism and general care from everyone in his office is 2nd to none. Brandi is amazing she has always found the right policy for me, especially when my son was born. I need a life insurance policy and Brandi found one that was perfect for my family while keeping my budget in mind. Recently Allison has been helping me with some changes to my vehicle policy, she took my request and sent me the figures I requested in detail, in less than 2 hours. I was very impressed with her diligence. I highly recommend Mike and his team!!"
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Louis Brown

March 31, 2026

5  out of  5
rating by Louis Brown
"Very personal, pleasant to talk too. Shared all benefits State Farm offered. Will glad to recommend to family & or friend."
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John Cummings

March 27, 2026

5  out of  5
rating by John Cummings
"I was in need of updating my insurance after a new vehicle purchase. I had top notch customer service from Dani Cusick! Great personality! Shared a few laughs along the way as well. I've been with Michael Nickas for years and still use his office despite living outside the Jacksonville area. Great service and insurance. Thanks again DANI !!!!! These guys rock!"
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Jennifer De Rycker

March 16, 2026

5  out of  5
rating by Jennifer De Rycker
"Dominic is so easy to work with and made my experience a fantastic success!"
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Vinoth Kumar T

March 6, 2026

5  out of  5
rating by Vinoth Kumar T
"Matt was extremely knowledgeable, responsive, and made the entire process simple and stress-free. They took the time to explain all my options and helped me find the best coverage for my needs. Highly recommend if you’re looking for someone trustworthy and professional!"
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Sandy Jones

March 6, 2026

5  out of  5
rating by Sandy Jones
"Entire staff from Michael to Brandi is amazing- helpful, friendly, caring and always willing to help us find discounts. 35 year customer and we won’t consider changing!"
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dani stastny

March 5, 2026

5  out of  5
rating by dani stastny
"Everyone there is SO incredible! Anytime you need something, they always answer the phone and are so helpful. They helped me so much when I needed wrist surgery and was able to get my deposit within days. Thank you so much!"
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Crissa

March 4, 2026

5  out of  5
rating by Crissa
"Justin was an absolute doll helping me through a difficult day. The customer service at Michael Nickas State Farm in Jacksonville is superb. Justin's tone was quiet and helpful. Totally recommend. 🌸💛"
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Janet

March 4, 2026

5  out of  5
rating by Janet
"It was great working with Dominic at Michael Nickas -State Farm Insurance Agency. He was courteous and friendly. My first time dealing with State Farm and so far I'm very happy."
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Brandi Boatright

March 3, 2026

5  out of  5
rating by Brandi Boatright
"Give this agency a call to experience great customer service! We are here the help you with ALL of your insurance needs! 😊"
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Louanna Masse

February 28, 2026

5  out of  5
rating by Louanna Masse
"Brandi is the lady you’re looking for! She has you covered for all of your auto, boat, life and home insurance needs! She truly is one of a kind! The lady who consistently goes out of her way to help in any way possible."
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Audrey Rizzo

February 28, 2026

5  out of  5
rating by Audrey Rizzo
"If you’re looking for the best insurance agent, Brandi is it! She’s knowledgeable, approachable, and truly understands how to match you with the perfect coverage. You can trust her experience and dedication every step of the way"
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William Laufenberg

February 26, 2026

5  out of  5
rating by William Laufenberg
"Dominic was very friendly and helpful with all my questions and told me what to do with cancelling from Allstate since 1986. Glad to be a part of the new State Farm family."
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abdallah bouazir

February 25, 2026

5  out of  5
rating by abdallah bouazir
"Great service and flexibility in addition to product availability. Erin did a great job explaining types of policies we were looking for."
We responded:
"Thank you, Abdallah! I'm happy to hear you appreciated our service and flexibility. Erin is indeed fantastic at explaining policy options, and I'm glad she could assist you effectively. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Richard

February 25, 2026

5  out of  5
rating by Richard
"I switched auto insurance to State Farm from allstate. Working with Jenna was extremely easy and she saved me alot of money. Great job Jenna"
We responded:
"Thank you for your review, Richard! I'm glad Jenna made the transition to State Farm seamless and helped you find a better deal. We appreciate your confidence in us. If you need anything else, feel free to reach out!"
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Carol Freightman

February 25, 2026

5  out of  5
rating by Carol Freightman
"Erin is awesome she answered all my questions and made me feel very safe giving information to her. She gets five stars"
We responded:
"Thank you, Carol! I'm happy to hear that Erin was able to assist you and make you feel comfortable. We appreciate your feedback and are here for any other questions or needs. Thanks for choosing us!"
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Hunter0221

February 24, 2026

5  out of  5
rating by Hunter0221
"Brandi was very welcoming, explanatory and informative about anything I didn’t know or had questions about, worked with me to make sure I had insurance by the end of the day(was on a time crunch because of birthday) and was overall very kind and sweet, definitely appreciate the insurance and good people and practices at this office."
We responded:
"Thank you for your wonderful feedback! I'm glad Brandi could assist you so effectively and ensure you had the insurance you needed in time. We truly appreciate your kind words about our team and practices. If you have any more questions or need further assistance, feel free to reach out anytime!"